A man is about as big as the things that make him angry. Uncontrolled words of anger not only hurt a person but can even ruin him. Controlling your anger is one of the biggest virtues.
In fact, anger is a phenomenon within a person - a set of pent-up feelings which are triggered by an outside agency. No one person or situation can make a person angry without his tacit consent.
"You have control over your actions but you have no control over the results of your actions." A person is a fool if he cannot get angry but he is a wise man if he will not.
If certain overbearing, crude and rude persons are bent upon imposing themselves on you, you must not take it lying down. If you do so, they will make a doormat of you.
"Good listening demands active participation and mental involvement."
The secret of good listening is giving pleasure to others in a conversation. To be a good listener, you do not need to entertain or impress others with your abilities and achievements or remain totally silent. No, a good listener is one who listens with a lot of concentration, attention, interest and encourages the other person to talk and feel important. People enjoy the company of those who are good listeners.
From Chapter - Listening is an Art
"Good humour is one of the best articles of dress we can wear in society."
A sense of humour is fundamental for success in dealing with people. A bit of timely good humour can put welcome sunshine in the lives of people around you.
Many insignificant situations assume gigantic proportions because none of the concerned persons admits his fault and even the guilty try to defend themselves and their actions. Counter accusations and hollow arguments are advanced to defend wrong actions and situations get out of hand.
TO BE CONTINUED. . . .