CPI’s Five-Step Approach to Setting Limits is a productive way to deal with out-of-control individuals. See previous posts from yesterday.
4. Allow time.
Generally, it’s best to allow the person a few moments to make her decision. Remember that if she’s upset, she may not be thinking clearly. It may take longer for her to think through what you’ve said to her.
5. Be prepared to enforce your consequences.
Limit setting is meaningless if you don’t consistently enforce the consequences you’ve set. For that reason, it’s important to set consequences that are reasonable, enforceable, within your authority, and within the policies and procedures of your
facility or school.
Limits are powerful tools for teaching appropriate behavior. Their purpose is not to show who’s boss, but to give the individuals in your charge guidance, respect, and a feeling of security.
CPI is an international training organization that specializes in the safe management of disruptive and
assaultive behavior. Since 1980, more than six million professionals have participated in CPI’s training
programs, and thousands of organizations worldwide have successfully implemented CPI’s safe, nonharmful
techniques and developed comprehensive crisis prevention and intervention plans.
CPI’s Nonviolent Crisis Intervention® training and the Prepare Training® program focus on prevention and
offer proven strategies for safely defusing anxious, hostile, or violent behavior at the earliest possible stage.
Additionally, the CPI Matters at Work series offers seminars on a variety of issues that impact today’s work
environments. CPI offers training both on site and at select locations in more than 150 cities worldwide.
For more information, visit crisis prevention.com or call 800.558.8976.